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Understanding CustomGPT.ai’s Pricing Plans: Which is Right for Your Business?

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CustomGPT.ai Pricing Explained

Selecting the right AI solution for your business is crucial for optimizing performance and achieving your goals. CustomGPT.ai offers a range of pricing plans designed to cater to businesses of all sizes, providing powerful features, robust support, and flexibility. In this blog, we break down CustomGPT.ai's pricing tiers—Standard, Premium, and Enterprise—highlighting their key features and benefits to help you choose the best plan for your needs.

Why should you choose CustomGPT.ai

CustomGPT.ai simplifies AI adoption with a no-code platform, making it accessible and cost-effective for businesses of all sizes. Whether you need rapid development, robust security, or broad applicability, CustomGPT.ai delivers reliable AI solutions tailored to your needs.

  • Affordability: CustomGPT.ai offers powerful yet cost-effective solutions, making AI adoption accessible for businesses of all sizes.
  • No-Code Platform: Reduces the need for extensive developer resources, lowering entry barriers and associated costs.
  • Efficient Time Utilization: Rapid development and seamless automation integration streamline processes and accelerate implementation.
  • Broad Applicability: Suitable for small to large-scale businesses.
  • Robust Customer Base: Over 3,000 customers in the first few months, demonstrating reliability.
  • Secure and Privacy-First: Enterprise-grade security ensures data protection.

Are there any unique features?

CustomGPT.ai stands out with unique features that enhance functionality and user experience, ensuring reliable and secure AI operations.

  • Anti-Hallucination Technology: Provides factual responses with citations and sources.
  • Multi-Source Data Ingestion: Intestes multiple content types such as marketing websites, helpdesk websites, product documents, customer service tickets, YouTube videos, podcast audio, and more.
  • Direct Integration with Popular Platforms: Connect data from the most popular platforms like Zapier, Confluence, Zendesk or Google Drive in just one click.
  • Easy Setup: Supports document uploads in over 1400 formats.
  • Support for 93 Languages: Cater to a global audience.
  • Security and Compliance: CustomGPT.ai is committed to maintaining high standards of data security with GDPR compliance and has achieved SOC 2 Type 2 certification, ensuring rigorous data protection standards are met.
  • Deployment Options: Offers public or private access, embed on websites, live chat and API access.
  • Versatility and Adaptability: Suitable for a wide range of purposes beyond customer support automation.

Detailed Pricing Plans

CustomGPT.ai provides three main pricing tiers — Standard, Premium, and Enterprise — each designed to scale with your business requirements. Additionally, we offer both monthly and annual billing options to provide flexibility in financial planning. Before we get into the three main pricing plans, let’s see the general features across the plans.

General Features Across Plans

CustomGPT.ai offers a consistent set of powerful features across all pricing tiers to ensure robust functionality and ease of use.

  • Custom chatbots using ChatGPT-4o technology
  • Training on business websites, helpdesks, knowledge bases, public web content, PDF documents, Office documents and private data from platforms like Confluence or Zendesk
  • Support for YouTube videos, audio files, metadata configuration, multi-language (90+ languages)
  • Security features like SSL encryption, anti-hallucination, citations and sources, GDPR compliance
  • Integrations with API, private and public share links, embed and live chat widgets, Zapier, Slack, WordPressShopifyWixTwilio
  • Basic analytics for Standard; advanced analytics for Premium and Enterprise
  • Helpdesk support available for all plans, with additional support options for Premium and Enterprise

Monthly Plans

Here’s a breakdown for the monthly plans.

Standard Plan – $99/month

Includes basic support and analytics suitable for small teams, offering essential features at an affordable price.

  • 10 custom chatbots (projects): Create and manage up to 10 unique chatbots tailored to your needs.
  • 5,000 items per chatbot: Each chatbot can handle up to 5,000 distinct items or entries.
  • 60 million words of content: Access and utilize a vast library of 60 million words for your chatbots.
  • 1,000 GPT-4 queries per month: Execute up to 1,000 queries using GPT-4 technology monthly.
  • 3 team members: Collaborate with up to 3 team members on your projects.
  • Basic analytics: Get essential insights and revenue generation tools.

Premium Plan – $499/month

Offers advanced analytics, additional customization options, and enhanced support, ideal for medium to large teams needing more robust capabilities.

  • 100 custom chatbots (projects): Develop and oversee up to 100 personalized chatbots.
  • 20,000 items per chatbot: Each chatbot supports up to 20,000 items or entries.
  • 300 million words of content: Leverage an extensive database of 300 million words for richer content.
  • 5,000 GPT-4 queries per month: Perform up to 5,000 queries with GPT-4 technology each month.
  • 5 team members: Work with a team of up to 5 members on your projects.
  • Advanced analytics: Access detailed analytics and advanced revenue tools.
  • Additional features: Enhance functionality with features like removing CustomGPT.ai branding, removing PII, OCR, Sitemap Auto-Sync, and Explore Analytics.
  • Prioritized support: Receive top-tier support for urgent issues.

Enterprise Plan – Contact Us (starting at $10,000/year)

Provides maximum scalability, extensive customization, and dedicated support, tailored for large enterprises with specific needs and higher capacity requirements.

  • Includes all Premium features: Get all the advanced features available in the Premium plan.
  • Microsoft Azure OpenAI API: Access the Microsoft Azure-hosted version of OpenAI’s API.
  • Scalable data, query, and seat capacity: Scale your data, queries, and team seats as needed.
  • Enterprise security: Benefit from advanced security features designed for enterprises.
  • Custom SSO and token authentication: Implement Single Sign-On (SSO) and secure token-based authentication.
  • Data processing agreement: Ensure data handling complies with legal and regulatory standards.
  • Advanced Insight Analytics: Gain deeper insights with enhanced analytics.
  • Custom features and tailored onboarding: Customize features and receive personalized onboarding assistance.
  • Dedicated account manager: Have a dedicated point of contact for all account-related matters.
  • Call and email support: Access support via phone and email for timely assistance.
  • Prioritized engineering support: Get priority access to engineering support for technical issues.

Annual Plans

Here’s a breakdown for the annual plan.

  • Standard Plan – $89/month (billed annually): All features of the monthly Standard plan at a discounted rate, providing cost savings for small teams.
  • Premium Plan – $449/month (billed annually): All features of the monthly Premium plan at a discounted rate, ideal for medium to large teams seeking savings.
  • Enterprise Plan – Custom pricing (requires annual commitment): All features of the monthly Enterprise plan with annual billing options, offering tailored pricing for extensive needs.

Free Trial

CustomGPT.ai provides a 7-day free trial to all new accounts, giving you the opportunity to explore its full range of features. During this trial period, you can:

  • Create, test, integrate, and deploy chatbots: Experiment with building and launching chatbots to see how they can benefit your business.
  • Access API and REST APIs: Utilize API and REST APIs to enhance your chatbot's functionality.
  • Support and resources for setup and troubleshooting: Get the help you need with dedicated support and comprehensive resources.
  • Automatic charge post-trial period, cancelable anytime within the week: Enjoy peace of mind with the option to cancel anytime within the trial week to avoid automatic charges.

Choosing the Right CustomGPT.ai Plan for Your Business

Selecting the appropriate CustomGPT.ai pricing plan is crucial for maximizing the value of your investment while ensuring that the service aligns with your business needs. Whether you are a startup, a growing business, or a large enterprise, CustomGPT.ai offers tailored plans that fit various requirements. 

Here are the key criteria you should consider when deciding between the Standard, Premium, and Enterprise plans:

Data Indexing and Management Needs

Choose based on how much data you need to manage and index.

  • Standard Plan: Provides sufficient capacity for businesses with moderate data indexing needs, offering a balanced approach to storage and accessibility.
  • Premium Plan: Elevates the capability with higher data indexing capacities, suitable for businesses that need to handle large volumes of data regularly.
  • Enterprise Plan: Delivers scalable solutions for data management, accommodating significant indexing requirements and providing robust database functionalities.

Support and Customization

Consider the level of support and customization your business requires.

  • Standard Plan: Includes basic helpdesk support, making it a good choice for businesses that need standard support with occasional assistance.
  • Premium Plan: Offers advanced support options, including prioritized customer service, which is crucial for businesses that depend heavily on their AI systems for daily operations.
  • Enterprise Plan: Features the most comprehensive support, including prioritized engineering support and a dedicated account manager, which is essential for enterprises requiring immediate and ongoing support.

Security and Compliance

Evaluate based on your need for security and compliance.

  • Standard Plan: Meets basic security standards sufficient for most small businesses.
  • Premium Plan: Provides enhanced security features, making it suitable for businesses that prioritize data safety and are subject to stricter regulatory requirements.
  • Enterprise Plan: Offers the highest level of security and compliance, including custom SSO, token authentication, and adherence to GDPR and SOC 2 Type 2 standards, essential for organizations that operate in regulated industries.

Getting started with Customgpt.ai: How to Create an Account

Follow these steps to set up your CustomGPT.ai account:

  1. Go to the CustomGPT.ai website.
  2. Click on the “Create an Account” button.

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  1. Fill in your “Name “, “Email address ““, and “Password “.

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  1. Click on the Sign Up button.

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Congratulations! Your account has been created ✔

To complete the subscription process, follow these steps:

  1. Log in to your CustomGPT.ai account.
  2. Upon logging in, you will see your Dashboard.
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  1. Click the “Create Project” button on the top-right side of your screen.
  1. In the pop-up, select the “Pricing Plan” that suits your needs.
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  1. Complete all the necessary fields for the subscription.
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  1. Click “Subscribe” to confirm your new subscription.
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How To Upgrade or Change your Subscription Plan

If you wish to upgrade or change your subscription plan, follow these simple steps:

  1. Log in to your CustomGPT.ai account.
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  1. Go to your profile and click on “Billing
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  1. Under the Billing section, choose the new plan.
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  1. Choose the new plan that best suits your requirements by clicking on “Subscribe”.
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  1. Enter your payment information and then click on ‘Submit'.
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Find Your Perfect Plan

CustomGPT.ai provides a variety of pricing plans that cater to businesses of all sizes, ensuring you find the perfect fit for your needs. Each plan—Standard, Premium, and Enterprise—offers unique features and benefits designed to align with your business goals and maximize your investment in AI technology. Whether you're a small startup seeking cost-effective solutions or a large enterprise requiring advanced customization and support, CustomGPT.ai has got you covered.

Check out our 7-day free trial and see how CustomGPT.ai can transform your business.

Frequently Asked Questions

What are the available payment methods?

CustomGPT.ai supports all major credit cards and debit cards for Standard and Premium, additional options for Enterprise. Payments are secured using Stripe for your privacy and protection. However, CustomGPT.ai does not accept PayPal, prepaid cards, or other cash apps at this time.

Who is eligible for the 7-Day Free Trial?

Everyone is eligible for the 7-Day Free Trial at CustomGPT.ai. All you need to do is open a new account with us.

What happens after the 7-day trial period ends?

Once your 7-day trial period expires, you will automatically be charged for the pricing plan you selected during sign-up.

Is credit card information required to sign up for the Free Trial?

Yes, credit card information is required when you sign up for the Free Trial. This helps us reduce fraud and verify that only genuinely interested users are signing up.

How can I cancel my trial if I decide not to continue?

If you decide that CustomGPT.ai is not for you, canceling your trial is simple. Follow these steps:

  1. Log in to your account.
  2. Navigate to the billing page.
  3. Scroll to the bottom, and you will find the “Cancel Subscription” button.
  4. Click it to end your subscription, and you will not be charged.

Is there a guide or tutorial available to help me get started during the Free Trial?

Yes, to help you get started during the Free Trial, you can follow our usual Get Started guide. This guide provides step-by-step instructions on how to create, customize, and deploy your chatbots.

What happens if I hit my plan's limits?

When you hit your plan's limits, the system will stop indexing new data (for “word” limits) or stop responding to queries (for “query” limits). It is recommended to sign up for the correct sized plan based on your data and query volume requirements. 

Are words stored shared among my boots, or are they per individual bot?

Words stored are shared across the entire account, not per individual bot. For example, if you sign up for the $99/month plan, you can store 60 million words across 10 “projects.” This allows you to share your plan limits across the 10 projects.

Does it cost anything to add my team?

Standard plan is the best for small teams. Pricing scales up with the usage of credits across your account. If you have multiple team members, then Premium and Enterprise plans are better suited to your needs, and with these, you will receive a higher level of support.

What is CustomGPT.ai's refund policy?

CustomGPT.ai's refund policy is as follows:

  • Customers are responsible for managing their accounts, credit limits, and overages.
  • Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month or additional charges added to your account.
  • CustomGPT.ai incurs significant costs to index your content and respond to chatbot queries.
  • If you feel that a refund is justified, you should respond directly to hello@customgpt.ai to begin the discussion about a possible refund.
  • It is recommended to cancel your account first to process a full refund to speed up the potential refund process.
  • CustomGPT.ai will respond to your request within 1-2 business days. Your refund request will be time stamped and honored when you send your email.

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